Return & Refund Policy

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, unworn, and in original condition.

  • The product must include original tags/packaging.

  • You must request a return within 7 days of receiving your order.

Items that are damaged due to misuse or not in original condition may not be accepted.

2. Non-Returnable Items

Certain items cannot be returned, such as:

  • Used, worn, or washed products

  • Underwear, lingerie, and personal items

  • Sale/discounted items (unless damaged on arrival)

  • Customized or special-order products

  • Items without original packaging

If you are unsure whether your product is eligible, you can contact us anytime.

3. Return Process

To request a return:

  1. Contact us at:
    📧 Email: [your email]
    📞 Phone: [your number]

  2. Provide the following details:

    • Order number

    • Reason for return

    • Photos/videos (if item is damaged or incorrect)

  3. After approval, we will share the return instructions.

Customers are responsible for return shipping costs unless the product received is damaged or incorrect.

4. Damaged, Defective, or Wrong Item Received

If your order arrives damaged, defective, or you receive the wrong item:

  • Contact us within 48 hours of delivery.

  • Send photos or videos as proof.

  • We will arrange a free replacement or refund based on your preference.

We take such cases seriously and resolve them quickly.

5. Refund Process

Once we receive and inspect your returned item:

  • We will notify you of approval or rejection.

  • If approved, your refund will be processed within 3–7 business days.

  • Refunds are issued through the original payment method or store credit.

Shipping charges are non-refundable, except for damaged or incorrect orders.

6. Exchange Policy

We offer exchanges if:

  • The product is unused and in original condition

  • The request is made within 7 days

Exchanges are subject to stock availability.

If the item is out of stock, you may choose another product or receive store credit.

7. Order Cancellation

Orders can be canceled within 12 hours of placing them.
Once the order is processed or shipped, it cannot be canceled.

8. Contact Us

If you have questions about returns or refunds, feel free to contact us:

📧 Email: [shanicollectionpk@gmail.com]
📞 Phone: [03284276672]
🌐 Website: ShaniCollectionpk.com